Skitflow Privacy Policy
Last updated: August 18, 2026
At Skitflow, we are committed to protecting your privacy. This Privacy Policy explains what personal data we collect through our website (skitflow.cloud), how we use it, and your rights regarding that data.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with these practices, please do not use our website.
1. Data We Collect
We collect the following types of data when you use our website:
1.1 Website Analytics
We use a self-hosted instance of Umami Analytics to understand how visitors use our website. Umami is cookie-free and does not store personal identifying information. The data collected includes:
- Page views and session duration
- Anonymized IP addresses (truncated for privacy)
- Referring websites
- Browser and device type
- Country-level location (derived from IP)
This data is used in aggregate form only and is not linked to your identity.
1.2 Contact Form
When you submit the contact form on our website, we collect the following personal data:
- First name and last name
- Email address
- Company name (required for sales inquiries, optional otherwise)
- Inquiry type (support, sales, or other)
- Message (free text you provide)
You provide this data voluntarily when you choose to contact us.
1.3 Cookies
Our website uses a single cookie (NEXT_LOCALE) to remember your language preference (English or Russian). This cookie is set when you select a language and is necessary for the proper functioning of the website.
We do not use tracking cookies. Umami Analytics is cookie-free and does not require any tracking cookies for its functionality.
2. How We Use Your Data
2.1 Website Analytics
Aggregated analytics data is used to:
- Monitor traffic and website performance
- Understand how visitors interact with our content
- Improve website usability and content quality
2.2 Contact Form Data
When you submit the contact form, your data is used to:
- Respond to your inquiry or support request
- Route your message to the appropriate team (sales or support)
- Send you a confirmation email acknowledging your message
- For support and sales inquiries: create a contact record in our CRM system to manage our response and follow-up
For "other" inquiry types, your data is used only to send an email to our team and a confirmation to you. No CRM record is created.
3. Third-Party Services
We share your data with the following third-party services, only as necessary to operate our website and respond to your inquiries:
| Service | Data shared | Purpose |
|---|---|---|
| Umami Analytics self-hosted | Anonymized, aggregated usage data | Website traffic analytics |
| SMTP Email Server third-party provider | Contact form data (name, email, company, message) | Deliver contact form emails to our team and send confirmation to you |
| Twenty CRM self-hosted or cloud-hosted | Contact form data for support and sales inquiries (name, email, company) | Manage contact records, track inquiries, and coordinate responses |
We do not sell, trade, or rent your personal data to any third party. We do not use your data for advertising or marketing profiling.
4. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Website analytics: aggregated data is retained indefinitely in anonymized form. No individual profiles are maintained.
- Contact form data: retained in our CRM and email records for up to 24 months after your last interaction, after which it is deleted or anonymized.
- Locale cookie: persists on your device until you clear your browser cookies.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your personal data, subject to legal retention obligations.
- Data portability: request your data in a machine-readable format.
- Objection: object to the processing of your data for specific purposes.
- Withdrawal of consent: withdraw consent for data processing at any time.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.
6. Data Security
We take reasonable technical and organizational measures to protect your data:
- Website analytics and CRM are self-hosted on infrastructure we control.
- Email transmission uses TLS encryption when communicating with our SMTP server.
- Access to CRM and email systems is restricted to authorized team members.
- API keys and credentials are stored as environment variables and are not exposed in client-side code.
However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use industry-standard practices to protect your data.
7. International Data Transfers
Our website and services may be accessed from various countries. If you access our website from outside the region where our servers are located, your data may be transferred to and processed in a different country. By using our website, you consent to such transfers, subject to applicable data protection laws.
8. Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]